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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We guarantee to dispatch your order (subject to availability) within 48 business hours of the order being placed, generally it will usually be the same or next working day. We will contact you by email on the day of dispatch, so please ensure you have provided a valid email address. Delivery times vary depending on the delivery method selected during the ordering process. If, for some reason, we are unable to dispatch your order within the designated time or your item is out of stock we will contact you promptly via email.
- Privacy & Security
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Privacy Policy
The West Collection shares your concerns about maintaining the privacy of personal information collected on the Internet. The following privacy policy (effective June 1, 2008) discloses the information gathering and dissemination practices of the West Collection in connection with the website. Use of this website constitutes consent to the West Collection’s collection and use of personal data as outlined below.
(a) Collection of Personal Information from Site Users; Cookies. The West Collection may collect and/or track (1) the home server domain names, e-mail addresses, type of computer, and type of Web browser of users to the website, (2) the e-mail addresses of users that communicate with the West Collection or the website by e-mail, (3) information knowingly provided by the user in online forms, registration forms, etc. (including name, address, e-mail and other personal profile data), and (4) aggregate and user-specific information on which pages users access.
The West Collection may place Internet “cookies” on users’ hard drives. Internet cookies can save data about individual users, such as the user’s name, password, user-name, screen preferences, the pages of a site viewed by the user, and the advertisements viewed or clicked by the user. When the user revisits the website, the West Collection may recognize the visitor by the Internet cookie and customize the user’s experience accordingly. Users may decline Internet cookies, if any, by using the appropriate feature of their Web client software, if available. However, declining to use cookies may impede the ability of the website to function properly.
When a user performs a search within the website, the West Collection may record information identifying the user or linking the user to the search performed. The West Collection may also record limited information associated with every search request made by the user and use that information to, among other things, solve technical problems with the service and to calculate overall usage statistics.
(b) Use of Personal Data Collected. The West Collection may use the personal data it collects for internal purposes, namely, for solving technical problems, calculating overall usage statistics, for internal marketing and promotional purposes, product development, and content improvement. Unless notes otherwise on this website, the West Collection will not disclose to third parties any individually identifying information, such as names, postal and e-mail addresses, telephone numbers, and other personal information which users voluntarily provide to the West Collection, except to the extent necessary to comply with applicable laws or legal processes (e.g., subpoenas), or to protect the rights or property of the West Collection. The West Collection will cooperate with law enforcement authorities.
(c) Security Measures. The West Collection cannot guarantee the confidentiality of any communication or material transmitted to or from the West Collection via the website or e-mail. Accordingly, the West Collection is not responsible for the security of information transmitted via the Internet. For more private communication, users can contact the West Collection by telephone.
(d) Opt-Out Right. Users may at any time opt out of having their personal information used by the West Collection to send promotional correspondence to the user, by contacting the West Collection by telephone, email, or postal mail at the address(es) below:
Drew Leshko
E-mail: drew@westcollection.org
Mailing address:
The West Collection
1 Freedom Valley Drive
Oaks, PA 19456-1100
(e) Access to and Ability to Correct Personal Data. Upon request by postal mail, e-mail, or telephone, the West Collection will provide to users a summary of any personally identifiable information retained by the West Collection regarding the user. Users may modify, correct, change or update personally identifiable information that the West Collection has collected by the website or may cause their personal record to be removed from the West Collection’s database by contacting the West Collection via postal mail or e-mail indicated in paragraph (d) above.
(f) Collection of Personal Data from Children. The West Collection does not knowingly solicit information from children and we do not knowingly market the website or its services to children. No one under the age of 13 should submit any personal information to the West Collection and/or the website.
(g) The West Collection’s Right to Contact Visitor/Subscriber. The West Collection reserves the right to contact users of the website regarding changes to the Terms of Use generally, this Privacy Policy specifically, or any other policies or agreements relevant to website users. The West Collection reserves the right to change this privacy policy unilaterally and without notice.
- Returns & Replacements
- Please contact us to arrange for all returns. You may return new, undamaged, items sold by The West Collection within 14 days of delivery for a full refund, though shipping charges are not refundable. Items should be returned in their original product packaging and not be used, damaged, or scratched. You should expect to receive your refund to your credit card within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
- Ordering
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The West Collection Shop uses an industry standard 256-bit encryption for secure transactions. Complete credit card numbers are NOT stored in our store database, only the last 4 digits for identification purposes. Registered users can securely use our one-page order-form to order items from the store.
- Payment, Pricing & Promotions
- All items must be paid in full prior to shipping.
- Viewing Orders
- Registered users may view order information at anytime by logging into the site and navigating to the 'My Account' pages.
- Updating Account Information
- Registered users may update their account information at anytime by logging into the site and navigating to the 'My Account' pages.
